Does MeritKing sell my personal data?

No, never. Under no circumstances does MeritKing sell your personal information to advertisers or any other company. Your data is used solely to provide our services and meet legal obligations.

Will my data be deleted if I close my account?

Even after an account is closed, certain information must be retained for legal compliance. Transaction records are kept for 7 years and KYC data for 5 years. Once these periods expire, the data is securely deleted.

How safe is my information?

MeritKing uses bank-grade 256-bit SSL encryption, along with regular security audits, restricted staff access, and two-factor authentication to keep your data safe.

How do I unsubscribe from marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email. You can also manage your notification preferences directly from your account settings. Contacting our support team will also get this handled promptly.

meritking | Privacy Policy and How We Protect Your Data

01Introduction

MeritKing (referred to herein as "we", "us", or "the platform") is an internationally licensed online gaming platform serving members in Bangladesh and other countries. We take your privacy very seriously.

This Privacy Policy explains what information MeritKing collects, how it is used and protected, who it may be shared with, and what rights you have regarding your data.

            In Plain Terms: We only collect the information needed to serve you better. Your data is never sold to third parties.
          

By using MeritKing's website or any of its services, you are deemed to have agreed to this Privacy Policy. If you do not agree, please refrain from using the platform.

02What Data We Collect

Information collected at registration

When you create an account with MeritKing, the following information is collected:

Full name and date of birth
Mobile number and email address
Home address (including district and division)
Preferred currency and language
Password (stored in encrypted form)

Information collected for KYC verification

The following documents may be collected for identity and age verification:

National ID (NID) or passport copy
Selfie photo (with ID document if required)
Mobile banking statement or screenshot

Automatically Collected Data

Some information is collected automatically while you use the platform:

Data Type	Purpose of Collection
IP Address	Security & Fraud Prevention
Device Information	Service Quality Improvement
Browser & OS	Technical Support
Login time and location	Account security
Gaming activity history	Responsible gaming monitoring
Transaction information	Compliance with financial regulations

03How We Use Your Information

MeritKing uses your information solely for the following purposes:

To operate our services

Account Creation & Management
Processing transactions and confirming deposits/withdrawals
Providing customer support services
Activating bonuses & promotions

For security and legal purposes

Identity Verification and Age Confirmation
Anti-money laundering and fraud prevention (AML policy)
Detection of multiple accounts and bonus abuse
Meeting legal obligations and fulfilling regulatory requirements

To improve our services

Analyzing and improving platform performance
Delivering a personalized gaming experience
Sending relevant promotions and offers (only with your consent)

            Marketing Communications: You can opt out of marketing emails or SMS at any time. Unsubscribe through your account settings or by contacting our support team.
          

04Data Sharing Policy

MeritKing never sells your personal information. However, data may be shared in the following specific circumstances:

When Your Information May Be Shared

Service Provider: Payment processors, KYC verification agencies, and IT service providers — only the data necessary to perform their services
Legal Obligations: When required by court order, government investigation, or regulatory authority request
Fraud Prevention: Reporting suspicious activity to industry anti-fraud databases
Business changes: In the event of a merger or acquisition, the new party will be bound by the same Privacy Policy

When Your Data Is Not Shared

To advertisers or marketing companies
To other gaming platforms
To any third party without your explicit consent

05Cookie & Tracking Policy

MeritKing uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types of Cookies We Use

Essential cookies: Essential for login sessions and security — these cannot be disabled
Functional Cookies: To remember your language preferences and settings
Analytics cookies: To understand platform usage statistics (anonymised)
Security Cookies: To detect fraud and bot activity

            Cookie controls: Non-essential cookies can be disabled through your browser settings. However, turning off certain cookies may affect some platform features.
          

06Data Retention & Security

How Long We Retain Your Data

MeritKing retains your information for the following periods:

Active account data: retained for the duration your account remains open
Closed account data: retained for a minimum of 5 years after closure (as required by law)
Transaction records: 7 years (as required by financial regulations)
KYC documents: 5 years or as required by applicable law

Data Security Measures

MeritKing follows the highest industry standards to keep your information safe:

256-bit SSL encryption — bank-grade security
Restricted access — only authorized personnel can view your data
Regular security audits and penetration testing
Two-factor authentication (2FA) system
Data backup and disaster recovery planning

07Your Rights

MeritKing recognizes and respects the following rights you have over your data:

Right to Access

You may request to know what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of specific data (subject to legal obligations).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to Portability

You may request a copy of your data in a commonly used, portable format.

Right to Object

You may object to marketing communications or the processing of certain data.

To exercise any of these rights, email us at support@meritking.life. We aim to respond within 30 business days.

08Protection of Minors

MeritKing strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect information from minors.

Age is verified at the time of registration
Age is re-confirmed during the KYC process
Any account identified as belonging to a minor will be closed immediately
Any data collected from a minor is deleted immediately

            For parents: If you believe your minor child is using MeritKing, contact us immediately at support@meritking.life.
          

09Changes to the Privacy Policy

MeritKing may update this Privacy Policy as needed. In the event of changes:

The "Last Updated" date at the top of this page will be revised accordingly
Members will be notified by email of any significant changes
Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy

We recommend checking this page regularly for any updates.

10Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

Email: support@meritking.life
Live Chat: Available on the platform 24/7
Response time: Up to 30 business days

Our support team is available in Bengali. We are always ready to assist you with any privacy-related concerns.

MeritKing Privacy Policy — Our Commitment to Protecting Your Data

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